AI Could Kill Off Most Call Centres, Says TCS Head
The head of Indian IT company Tata Consultancy Services has said AI will result in “minimal” need for call centres in as soon as a year, with AI’s rapid advances set to upend a vast industry across Asia and beyond. From a report: K Krithivasan, TCS chief executive, told the Financial Times that while “we have not seen any job reduction” so far, wider adoption of generative AI amo … ⌘ Read more