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Join us for OctogatosConf 2022
Live on September 15, 2022, with talks by industry experts in Spanish, Portuguese, and English, on topics including software development, security, technical project management, community, open source, professional development and best practices. ⌘ Read more

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Integrated Terminal for Running Containers, Extended Integration with Containerd, and More in Docker Desktop 4.12
Docker Desktop 4.12 is now live! This release brings some key quality-of-life improvements to the Docker Dashboard. We’ve also made some changes to our container image management and added it as an experimental feature. Finally, we’ve made it easier to find useful Extensions. Let’s dive in. Execute commands in a runn … ⌘ Read more

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@movq@www.uninformativ.de From my limited experiences in two companies I can anedoctic tell you, that what we developers told our support work mates after analyzing things and what they replied back to the enquirers was not always the same. That also happend when we gave them answers in written form. Always super nice support folks, no a single doubt, but their basic technical knowledge was pretty much non-existent. And plenty of them didn’t even really know the softwares they’re supposed to support. Granted, those were not easy programs, one was indeed super complex. But if they use them on a daily basis for years one would expect that they know them quite well. At least the main features and workflows. We also often had to tell them basic stuff several times, which was quite a bit frustrating for both sides.

But, I was super glad, that we had them in the front row. You wouldn’t believe what crap queries they had to deal with and what utter bullshit they kept off our shoulders. Sometimes people wrote really offensive e-mails for no reason. Holy moly. I wouldn’t want to trade with them, not in a hundred years. Lots of my developer work mates, however, didn’t value our first level support at all. I mean, I totally understand, that after telling the same things over and over and over and over again it pisses you off, but treating them in a way they feel like shit, doesn’t help either. It only makes things worse. I had the impression that there was a slight war between development and support.

One thing that was totally stupid, is that the POs didn’t listen to improvements and suggestions on how to make things easier for the support team and also all our users. I mean, support has to deal with this software all day long and also get the same questions about workflows and stuff that’s too complicated or unintuitive. So a lot of things were really low hanging fruit to improve everybody’s live. But when they suggested anything, the POs always declined it, nah, it’s the support’s job. Period. A few times I teamed up with the support work mates and told the POs the same, the support team was suggesting and then it was accepted without hesitation. So that clearly shows there really was a two-tier society.

In my current project we don’t have a support team, so we need to handle all the support queries ourselves. In that regard I miss the old project. But luckily, it’s basically just other developers who are needing our help, so that’s fairly okay.

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Minimizing Liabilities Is Making It
The default way to look at financial “independence” nowadays is to think that means “making a lot of money.”
That’s understandable.

But then you see stuff like this:

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Or this:

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It takes until 30 for a person to be as rich as they were when they were born. (And this is average net worth, … ⌘ Read more

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How leaders mingle after Nato meetings: with fine food, art and music at Madrid’s famous Prado Museum
Nato country leaders and European Union heads of state and government got to admire some of the world’s greatest art and listen to a Ukrainian classical orchestra live as they gathered to dine at Madrid’s Prado Museum. ⌘ Read more

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Man in China with no arms shows millions how the disabled can live full lives in videos of cooking, writing and sewing with his feet
A man in China who lost both his arms as a child shows millions that a disability does not mean you can’t have a full life, with videos of him cooking, farming and even sewing with his feet. ⌘ Read more

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Hong Kong’s developers step up to fill the shortage in quality pension homes for the golden years in the world’s fastest-ageing population
Hongkongers are living longer than ever before, exerting an increasing burden on the government as the expenditure on elderly services surged 82 per cent in the 12 months ending on March 31, 2023. ⌘ Read more

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Passing on Lessons from the Field
[Sponsored Article]

Dr CHAN Siu-ming admits that his story is a rather long one. Chan joined the social work profession after completing study in social work at university to serve the community in which he himself grew up. After eight years in the field, the now Assistant Professor at CityU’s Department of Social and Behavioural Sciences has decided to embark on an academic career and share his ex … ⌘ Read more

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Immigration: the Dream vs the Facts
[Sponsored Article]

Waves of immigration have been seen again recently from politically and economically less stable and prosperous regions to those so-called Western democratised and industrialised countries. Rapid changes in the geopolitical terrain, along with a drastic transformation in the appeal of the defining elements of democracy and prosperity in the past decade, has made immigration … ⌘ Read more

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Following Friends in Fitness Apps is Associated with Higher Levels of Physical Activity
[Sponsored Article]

The past few years have seen huge growth in mobile fitness apps globally. Expecting increased revenue to be generated from this category, app designers strive to add features to enhance the user experience and motivate better performance.

Dr HUANG Guanxiong, Dr Crystal JIANG Li, and doctoral student SUN Mengru from CityU’s … ⌘ Read more

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Hardening National Boundaries in a Globally-connected World
[Sponsored Article]

Information and communication technologies (ICTs) such as the internet are often thought to have removed the boundaries among countries and brought us to a boundless world. But is that really the case? To investigate this question, research authored by Dr Jun ZHANG, Assistant Professor of CityU’s Department of Asian and International Studies, takes as e … ⌘ Read more

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Why do Some Minorities Support the US Republican Party?
[Sponsored Article]

In contemporary US politics, the Democratic Party is often regarded as the most welcoming to racial minority groups. Even so, each election cycle sees many members of these groups cast their vote for the Republican Party. In 2016, for example, Chinese Americans from the East Coast to Silicon Valley organised rallies for Republican candidates. Even thoug … ⌘ Read more

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Into the World of Eileen Chang
[Sponsored Article]

As one of the most perceptive authors of Chinese contemporary literature, Eileen Chang’s fictional writings are best known for her acute observation of all walks of life and the rich tapestry of human relationships in Hong Kong and Shanghai in the 1940s and 50s. Although it has already been 27 years since Chang’s death, her works are still loved by readers of different generations, … ⌘ Read more

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Social Worker’s Passion Wins her Top Industry Award
[Sponsored Article]

“I grew up in a poor family that is why I have strong feelings about the notion of being deprived,” says Fion Li. Her saving grace was that she received charitable help during her secondary  school years. “Whether it was through church or other organisations, the ability to help others continues to be a great influence on the choices I make for the future.”

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International Linguistic Symposium on PhD Research Training
[Sponsored Article]

The Hongkong-Beijing-Lancaster Symposium on Research Methodologies for PhD Studies in Linguistics (REMLing) was held online on 17 and 18 March 2022.

REMLing 2022 was jointly organised by the Halliday Centre for Intelligent Applications for Language Studies (HCLS) at City University of Hong Kong, the MIIT Centre of AI-based Linguistic Information Proce … ⌘ Read more

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Global Discussions on Sustainable Solutions for the Future of Food
[Sponsored Article]

The current food system relies heavily on intensive farming which is unsustainable and harmful to both our planet and our health. Although industrial farming provides us affordable food prices and high crop yield, it is also believed that factory-farmed animals are invariably stressed and riddled with disease from cramped and unhealthy living con … ⌘ Read more

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CityU and Yonsei University Offer New Joint PhD Programme
[Sponsored Article]

With a vision to broaden and deepen mutual scientific and pedagogical relations and cooperation in research and higher education, CityU’s College of Liberal Arts and Social Sciences (CLASS) recently established a partnership with Yonsei University’s College of Social Sciences to launch a two-certificate Joint PhD Programme (“Dual Degree” as named by Yonse … ⌘ Read more

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Mentoring Secondary School Students in Buddy Programme
[Sponsored Article]

The transition from secondary to tertiary education is an important developmental milestone in one’s life. Secondary school students may not yet have developed a clear understanding of what their aspirations are and in what fields they would like to pursue further studies. To encourage secondary school students in planning their future pathway, CityU has set … ⌘ Read more

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CityU Research Cited in US Budget FY2023
[Sponsored Article]

Strategic planning is regarded as a popular management approach adopted by public, private and non-profit organisations today to set priorities and steer future development. It helps define the mission of the organisation and establish realistic goals and objectives consistent with that mission in a defined time frame for implementation within the organisation’s capacity. … ⌘ Read more

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Are Singapore, Australia, Hong Kong expats still living the dream? Burnout, stress and loneliness rife since Covid-19, survey says
Almost 12,000 expatriates around the world were interviewed, including in the Asia-Pacific region, for a well-being survey. 95 per cent of ‘top managers’ in Singapore mentioned burnout symptoms while almost half the Hong Kong respondents were planning to return home. ⌘ Read more

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