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In-reply-to » The original twt is unavailable. It may have been edited or deleted, or is from an unknown or muted feed.

@movq@www.uninformativ.de From my limited experiences in two companies I can anedoctic tell you, that what we developers told our support work mates after analyzing things and what they replied back to the enquirers was not always the same. That also happend when we gave them answers in written form. Always super nice support folks, no a single doubt, but their basic technical knowledge was pretty much non-existent. And plenty of them didn’t even really know the softwares they’re supposed to support. Granted, those were not easy programs, one was indeed super complex. But if they use them on a daily basis for years one would expect that they know them quite well. At least the main features and workflows. We also often had to tell them basic stuff several times, which was quite a bit frustrating for both sides.

But, I was super glad, that we had them in the front row. You wouldn’t believe what crap queries they had to deal with and what utter bullshit they kept off our shoulders. Sometimes people wrote really offensive e-mails for no reason. Holy moly. I wouldn’t want to trade with them, not in a hundred years. Lots of my developer work mates, however, didn’t value our first level support at all. I mean, I totally understand, that after telling the same things over and over and over and over again it pisses you off, but treating them in a way they feel like shit, doesn’t help either. It only makes things worse. I had the impression that there was a slight war between development and support.

One thing that was totally stupid, is that the POs didn’t listen to improvements and suggestions on how to make things easier for the support team and also all our users. I mean, support has to deal with this software all day long and also get the same questions about workflows and stuff that’s too complicated or unintuitive. So a lot of things were really low hanging fruit to improve everybody’s live. But when they suggested anything, the POs always declined it, nah, it’s the support’s job. Period. A few times I teamed up with the support work mates and told the POs the same, the support team was suggesting and then it was accepted without hesitation. So that clearly shows there really was a two-tier society.

In my current project we don’t have a support team, so we need to handle all the support queries ourselves. In that regard I miss the old project. But luckily, it’s basically just other developers who are needing our help, so that’s fairly okay.

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Marketing for maintainers: Promote your project to users and contributors
Marketing your open source project can be intimidating, but three experts share their insider tips and tricks for how to get your hard work on the right people’s radars. ⌘ Read more

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In-reply-to » The original twt is unavailable. It may have been edited or deleted, or is from an unknown or muted feed.

@movq@www.uninformativ.de @prologic@twtxt.net I tried to think about it once more today, but still no luck yet. However, I reckon that when I try to grasp something in a very focused way, then I imagine how I would loudly read it (but actually don’t) and hear myself. I’m quite certain about that. In more extreme cases I even noticed my lips slightly moving, but not creating any sound. But most of the time I don’t think there’s a voice. The tricky thing is, if I don’t think about how it works in general, I don’t know. And if I try to think about it, it feels like introducing tons of measuring errors. I just found Schrödinger’s cat in my brain.

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Release Radar · June 2022 Edition
It’s been a crazy couple of months with the end of financial year and lots of products shipping. Our community has been hard at work shipping projects too. These projects can include everything from world-changing technology to developer tooling, and weekend hobbies. Here are some of these open source projects that released major updates this […] ⌘ Read more

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Planning next to your code – GitHub Projects is now generally available
Today, we are announcing the general availability of the new and improved Projects powered by GitHub Issues. GitHub Projects connects your planning directly to the work your teams are doing in GitHub and flexibly adapts to whatever your team needs at any point. ⌘ Read more

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Here’s how academic research is shaping GitHub Discussions
We strive to understand how developers collaborate and work on GitHub, and we sometimes partner with academics to better understand how we can improve our products. Here’s how we did that to build and evolve GitHub Discussions. ⌘ Read more

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Paul Schaub: Creating a Web-of-Trust Implementation: Certify Keys with PGPainless
Currently I am working on a Web-of-Trust implementation for the OpenPGP library PGPainless. This work will be funded by the awesome NLnet foundation through NGI Assure. Check them out! NGI Assure is made possible with financial support from the European Commission’s Next Generation Internet programme.

[![](https://nlnet.nl … ⌘ Read more

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In-reply-to » I'm trying to switch from Konversation to irssi. Let's see how that goes. Any irssiers out there who can recommend specific settings or scripts? I already got myself trackbar.pl and nickcolor.pl as super-essentials. Also trying window_switcher.pl. Somehow my custom binds for Ctrl+1/2/3/etc. to switch to window 1/2/3/etc. doesn't do anything: { key = "^1"; id = "change_window"; data = "1"; } (I cannot use the default with Alt as this is handled by my window manager). Currently, I'm just cycling with Ctrl+N/P. Other things to solve in the near future:

@xuu@txt.sour.is At least for now I don’t need remote frontends, but who knows what the future brings. :-)

Is there any setting or script to render a line in the chat buffer to indicate the last read messages? I fail to find anything. For irssi it would be the trackbar.pl script. Also, the beep settings seem not to work for what ever reason. It’s just not sending a BEL to my terminal. Hm. :-(

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So far I configured most (almost all) settings for GoBlog through a YAML file. But this is not so optimal, after all it happens sometimes that I want to change a small setting, such as the description of a post section, from my smartphone. This would work somehow via SSH, but ideal is something else. Email conversations with Andrés Cárdenas inspired me to finally start the project “settings in the database”. The first step was to make it possible to configure the mentioned post sections. This is now finally possible … ⌘ Read more

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I’m trying to switch from Konversation to irssi. Let’s see how that goes. Any irssiers out there who can recommend specific settings or scripts? I already got myself trackbar.pl and nickcolor.pl as super-essentials. Also trying window_switcher.pl. Somehow my custom binds for Ctrl+1/2/3/etc. to switch to window 1/2/3/etc. doesn’t do anything: { key = "^1"; id = "change_window"; data = "1"; } (I cannot use the default with Alt as this is handled by my window manager). Currently, I’m just cycling with Ctrl+N/P. Other things to solve in the near future:

  • better, more colorful and compact theme (just removed clock from statusbar so far)
  • getting bell/urgency hints working on arriving messages
  • nicer tabs in status bar, maybe even just channel names and no indexes
  • decluster status bar with user and channel modes (I never cared about those in the last decade)

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Ignite Realtime Blog: Openfire 4.7.2 released
The Ignite Realtime Community is pleased to announce the release of Openfire version 4.7.2. This version fixes a number of bugs and signifies our efforts to produce a stable 4.7 series of Openfire whilst work continues on the next feature release 4.8.0.

A major highlight of this release is fixing of BOSH bugs found under load testing.

You can find [download artifacts](https://ign … ⌘ Read more

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All the scripts on my Gemini capsule (except chess) have now been rewritten using Python and storing data in a SQLite database. This is the first time I’ve ever worked with database in a “production” environment, and I’m inordinately excited.

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The XMPP Standards Foundation: The XMPP Newsletter June 2022
Welcome to the XMPP Newsletter, great to have you here again! This issue covers the month of June 2022.

Like this newsletter, many projects and their efforts in the XMPP community are a result of people’s voluntary work. If you are happy with the services and software you may be using, especially throughout the current situation, please consider saying thanks or help these projects! Interested in supporting the Newsletter team? Read more at the bottom … ⌘ Read more

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First-ever Hong Kong Science Fair Supports Hong Kong’s Innovation Development
[Sponsored Article]

The Hong Kong Government is committed to promoting the development of innovation and technology and to grow Hong Kong as an international technology hub. Scientific work and technology has helped humankind in amazingly creative and innovative ways. Last year, the Hong Kong Innovation Foundation (HKIF) launched the first-ever Hong … ⌘ Read more

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Singapore man who preyed on disabled children jailed for record 45 years in ‘exceptionally sickening’ case
Prosecutors said the man committed his crimes over the span of 16 years, including from 2005 to 2018 when he worked as a part-time tutor to ‘gain access to a ready pool of children’ – many of whom were disabled. ⌘ Read more

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The XMPP Standards Foundation: On-Boarding Experience with XSF (Converse)
Hi, I am PawBud. I will be working as a GSoC Contributor with XSF. To know more about my project kindly read this blog. Feel free to contact me through my email to ask me anything you want!

Before I start, I feel that some things that I am going to write in this blog might offend someone. **Kindly … ⌘ Read more

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Why is a South Korean fringe group backing Japan’s position on WWII ‘comfort women’?
End Comfort Women Fraud group, who say there’s evidence of women signing contracts to work in brothels for Japanese military during colonial rule, are travelling to Germany, hoping a statue of a ‘comfort woman’ can be removed. ⌘ Read more

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Passing on Lessons from the Field
[Sponsored Article]

Dr CHAN Siu-ming admits that his story is a rather long one. Chan joined the social work profession after completing study in social work at university to serve the community in which he himself grew up. After eight years in the field, the now Assistant Professor at CityU’s Department of Social and Behavioural Sciences has decided to embark on an academic career and share his ex … ⌘ Read more

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Into the World of Eileen Chang
[Sponsored Article]

As one of the most perceptive authors of Chinese contemporary literature, Eileen Chang’s fictional writings are best known for her acute observation of all walks of life and the rich tapestry of human relationships in Hong Kong and Shanghai in the 1940s and 50s. Although it has already been 27 years since Chang’s death, her works are still loved by readers of different generations, … ⌘ Read more

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How the US can help end Afghanistan’s humanitarian crisis
Afghanistan faces a severe food and humanitarian crisis, with deaths expected to outstrip those during the 20-year war. If the US has concerns that aid funding will leak to the Taliban, it should work with UN agencies to carry out badly needed relief activities. ⌘ Read more

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ProcessOne: ejabberd 22.05
A new ejabberd release is finally here! ejabberd 22.05 includes five months of work, 200 commits, including many improvements (MQTT, MUC, PubSub, …) and bug fixes.

Image

– Improved MQTT, MUC, and ConverseJS integration

– New installers and container

– Support Erlang/OTP 25

When upgrading from the previous version please notice: there are minor changes in SQL schemas, the included rebar and reba … ⌘ Read more

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Prosodical Thoughts: Modernizing XMPP authentication and authorization
We’re excited to announce that we have received funding, from the EU’s
NGI Assure via the NLnet Foundation, to work on
some important enhancements to Prosody and XMPP. Our work will be focusing on
XMPP authentication and authorization, and bringing it up to date with current
and emerging best practices.

What kind of changes are we talking about? Well, there are a few aspects we
are planning to work on. Let’s start with “authent … ⌘ Read more

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