‘AI’s Decimation of Call Center Jobs Has Begun’
“AI’s decimation of call center jobs has begun,” reports Bloomberg:

Companies including the Commonwealth Bank of Australia, Microsoft Corp., Uber Technologies Inc. and Hyatt Hotels Corp. are using automated chat and phone systems to handle work that previously required humans. In some cases, they’ve already wiped out sizable chunks of their customer service operations, together repres … ⌘ Read more