TrueNAS uses “AI” for customer support, and of course it goes horribly wrong
Let’s check in on TrueNAS, who apparently employ “AI” to handle customer service tickets. Kyle Kingsbury had to have dealings with TrueNAS’ customer support, and it was a complete trashfire of irrelevance and obviously wrong answers, spiraling all the way into utter lies. The “AI” couldn’t generate its way out of a paper bag, and for a paying customer who is entitled to support, tha … ⌘ Read more