UK Government’s New Pension Portal Operator Tells Users To Wait for AI Before Complaining
Capita, the UK outsourcer that won a $323 million contract to administer the nation’s Civil Service Pension Scheme for 1.7 million members, has responded to a disastrous portal launch by asking users to hold off on complaints until its new AI chatbots go live.

The service launched on December 1 and … ⌘ Read more